Cancellation & Modification Policy
Document AVX-02 · Version 3.2 · In force from 1 September 2026
Direct bookings and platform bookings, clearly separated.
Which rules apply depends on where you booked. Your booking confirmation states which regime covers your stay.
1. Booked directly on avexastays.com — AVEXIAN members
AVEXA membership is free and unlocks flexible cancellation by right, on every direct booking:
| When you cancel | What you get back |
|---|---|
| 72 hours or more before check-in | 100% refund |
| Between 72 and 24 hours before check-in | 50% refund |
| Under 24 hours before check-in, or no-show | No refund |
| City tax | Always refunded in full, on any cancellation |
2. Booked directly — without membership
Non-member bookings are non-refundable from the moment of booking. Online booking currently requires a free AVEXA membership account, so this applies once guest checkout without an account opens.
3. Booked through a platform (Airbnb, Booking.com and similar)
Your cancellation terms are the ones you selected on that platform at the time of booking — typically a Flexible or a Non-Refundable rate. The platform's confirmation is authoritative for those bookings; this page does not override it. Refunds for platform bookings are processed through the platform.
4. Early departure
If you leave before your scheduled check-out date, the remaining nights are not refunded, under any of the regimes above. Please still tell us — we need to know the apartment is empty.
5. Modifications
Date or apartment changes on a direct member booking follow the same grid as cancellation: free while you are 72 hours out, subject to availability and any price difference.
Adding guests beyond the number booked requires our approval and may change the price. Unregistered guests are never permitted.
Shortening a stay after the applicable deadline is treated as an early departure (section 4).
6. No-show
If you have not arrived and have not contacted us by 12:00 on the day after your scheduled check-in, the booking is treated as a no-show and the apartment is released. Tell us if you are simply arriving late — we hold the apartment for you at no charge.
7. Refunds
Eligible refunds on direct bookings are issued to the original payment method, without undue delay and in any case within 14 calendar days of the cancellation being confirmed. Your bank may need a further 5–10 business days to show the amount. We never deduct a processing fee from a refund we owe you. AVX Coins redeemed on a cancelled booking are re-credited in the same proportion as the cash refund — see the AVEXIAN Club Terms (AVX-11).
8. If we cancel, and force majeure
If we cancel a confirmed booking for any reason other than your breach of the Terms, you receive a full refund of everything paid, including the city tax, or we will offer an equivalent AVEXA apartment where one is available. If the stay becomes impossible because of an event outside either party's reasonable control, the remaining affected nights are refunded in full under every regime, including non-refundable rates.
NO 14-DAY COOLING-OFF PERIOD
Accommodation booked for a specific date or period is exempt from the statutory 14-day right of withdrawal under Art. 16(l) of Romanian Government Emergency Ordinance 34/2014. The rights on this page are your contractual cancellation rights.
AVEXA Stays is a trading name of Prime Gold Living SRL, Str. Fibrei 28, Sector 2, 020342 București, Romania. CUI RO52265361, Trade Register J2025057993006. Contact: office@avexastays.com, +40 721 347 642.