Cancellation Policy

Member Flex rate

On the flexible member rate, you can cancel at no cost right up to the day of arrival. If you cancel on the arrival date itself, a charge equal to one night applies. Everything beyond that first night is refunded.

Saver rate

The Saver rate is offered at a lower price in exchange for being non-refundable. If you cancel a Saver booking, the amount paid is not refunded. Choose the Member Flex rate if you need flexibility.

No-show

If you do not arrive and have not cancelled, the booking is treated as a no-show and is charged in full.

How to cancel

Cancel from your My Trips page, or email hello@avexastays.com with your booking reference. The cancellation takes effect when we receive it.

Refunds

Eligible refunds are returned to your original payment method, normally within 5–10 business days depending on your bank or card issuer.

Changes to your dates

Need different dates rather than a cancellation? Contact us — date changes are subject to availability and any difference in price, and we will always try to help.

Exceptional circumstances

In cases of force majeure or other exceptional events beyond your control, contact us directly. We assess these situations fairly and on a case-by-case basis. Your statutory consumer rights remain unaffected. See our Terms & Conditions for more.