Terms & Conditions

1. Who we are

The AVEXA Stays service is operated by Prime Gold Living SRL, Str. Fibrei 28, Sector 2, 020342 București, Romania (CUI RO52265361, Trade Register J2025057993006). Full company details are in our Imprint.

2. The service

We offer fully furnished apartments in central Bucharest for short and medium stays, booked directly through this website with digital, front-desk-free check-in. Each listing describes the apartment, its amenities, its classification details and any apartment-specific rules.

Our apartments are classified tourist accommodation structures under Romanian law. The classification certificate number and, where applicable, the national registration number of each unit are published on that unit's own page.

3. Booking and contract

To make a booking you must be at least 18 years old and act as the lead guest. A booking is a request to stay for the dates and apartment you select. The contract is formed when we confirm your booking by email and your payment or payment guarantee has been successfully processed.

As required by Romanian law, a valid government-issued ID or passport must be provided for every guest before check-in. We may decline or cancel a booking in the case of payment failure, suspected fraud, failure to provide identification, breach of these Terms, or unavailability of the apartment. In those cases any eligible amount already paid is refunded in full.

4. Prices, taxes and payment

Prices are shown by default in RON (Romanian lei), per apartment, per night, for the number of guests selected. You can optionally display them in euro (EUR) or US dollars (USD); the conversion is automatic, at the official National Bank of Romania (BNR) exchange rate of the previous day plus 1%. All charges are collected in RON; any amount expressed in euro in our documents is charged in RON at the same rate.

The price shown at the moment of payment is the price that applies.

Prices include Romanian VAT at the applicable rate. Your invoice shows the VAT separately.

Local accommodation tax: Bucharest applies a local accommodation tax to short stays. Where it is not shown as included in your booking confirmation, it is collected at check-in against a receipt. We never request undocumented cash payments.

Payment is taken securely through our payment provider, Stripe. We do not store your full card details.

Depending on the rate plan you choose, we either charge the full amount at booking or pre-authorise your card as a guarantee. See the Cancellation Policy.

A VAT invoice is issued for every stay. If you need it made out to a company, fill in the company details (name, address, CUI/VAT number) in the dedicated fields at online check-in.

5. Right of withdrawal

6. Check-in, check-out and access

Standard check-in is from 15:00 and standard check-out is by 11:00, unless your confirmation states otherwise — for example, where you have purchased an early check-in or late check-out service.

Access codes and instructions are released once your online check-in is complete and all guest identification has been provided.

Your access PIN is personal to your booking. Do not share it with anyone who is not a registered guest.

Early check-in and late check-out are chargeable upgrades, subject to availability. See our Extra Services & Tariffs document.

7. Your responsibilities as a guest

Accurate information: provide correct booking and guest details. Only registered guests may stay overnight.

Respect the property and the building: this is a residential building with permanent residents. Our House Rules apply in full.

Quiet hours: Romanian law protects residents' rest between 22:00–08:00 and 13:00–14:00 (Law 61/1991, Art. 2(26)).

No parties or events; no smoking or vaping indoors. Both carry penalties set out in the Damage & Penalties Policy.

Pets: not permitted unless the apartment listing expressly states otherwise and we have confirmed in writing.

Lawful use only: the apartment may be used for residential accommodation purposes only, never for commercial activity, subletting or filming without our written consent.

8. Damage, penalties and your payment method

We take no security deposit. You are responsible for damage, loss or extraordinary cleaning caused during your stay by you or anyone you allow into the apartment. Our Damage & Penalties Policy sets out the announced penalty schedule, how we evidence a claim, how we notify you and how you can dispute a charge. We will not charge your payment method for damage or penalties without first sending you dated evidence and giving you the opportunity to respond, except where the amount was expressly agreed in advance.

9. Cancellation

Cancellations, modifications, no-shows and early departures are governed by our Cancellation Policy, which forms a binding part of these Terms. Bookings made directly on avexastays.com follow the member and non-member rules in that policy. Bookings made through a booking platform (Airbnb, Booking.com and similar) follow the cancellation option you selected on that platform.

10. If we cannot provide the apartment

Very occasionally an apartment becomes unusable at short notice — a water leak, a building-wide utility failure, or damage caused by a previous guest. If that happens we will, at our choice and at no extra cost to you:

• move you to another AVEXA apartment of the same or higher standard for the same dates; or
• if no suitable apartment is available, cancel the affected nights and refund them in full.

Our liability in these circumstances is limited to the refund and, where the relocation is to a materially different location, reasonable transfer costs. We are not liable for consequential losses such as missed events or non-refundable travel arrangements. We strongly recommend travel insurance.

11. Force majeure

Neither party is liable for failure to perform caused by events outside its reasonable control, including natural disasters, earthquakes, fire, flood, epidemic, war, terrorism, strikes, government orders, or failure of public utilities or transport networks. If such an event prevents the stay, we will refund all amounts paid for the affected nights. Neither party owes the other further compensation.

12. Liability

We provide the apartment as described and take reasonable care to keep it safe and the listing accurate. To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of or damage to personal belongings left in the apartment. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be limited under Romanian law. Mandatory consumer rights are unaffected.

13. Complaints and dispute resolution

Tell us first — we resolve almost everything within a day. Write to office@avexastays.com with your booking reference. We acknowledge complaints within 48 hours and give a substantive answer within 15 calendar days.

If you are not satisfied, you may contact the Romanian National Authority for Consumer Protection (ANPC, anpc.ro) or submit the dispute to alternative dispute resolution through the ANPC SAL system.

14. Governing law

These Terms are governed by Romanian law. Mandatory consumer-protection rules of your country of residence remain unaffected. Courts of Bucharest, Romania have jurisdiction, without prejudice to any right a consumer has to bring proceedings in their own country of residence.

15. Changes

We may update these Terms from time to time. The version that applies to your stay is the one published on this page at the moment you complete your booking. We keep dated previous versions and can send you the one that applied to your booking on request.

AVEXA Stays is a trading name of Prime Gold Living SRL, Str. Fibrei 28, Sector 2, 020342 București, Romania. CUI RO52265361, Trade Register J2025057993006. Contact: office@avexastays.com, +40 721 347 642.