Terms & Conditions

1. Who we are

The AVEXA Stays service is operated by PRIME GOLD LIVING SRL, Str. Fibrei 28, Sector 2, 020342 Bucharest, Romania (CUI 52265361, Trade Register J2025057993006). Full company details are in our Imprint.

2. The service

We offer fully furnished apartments in central Bucharest for short and medium stays, booked directly through this website with digital, front-desk-free check-in. Each listing describes the apartment, its amenities, and house rules.

3. Booking & contract

A booking is a request to stay for the dates and apartment you select. The contract is formed once we confirm your booking and payment is successfully processed. We confirm by email. We may decline or cancel a booking in case of payment failure, suspected fraud, or unavailability, in which case any amount paid is refunded.

4. Prices & payment

Prices are shown in euro (EUR) and include applicable taxes such as the local city tax unless stated otherwise. The price shown at the moment of payment is the price that applies. Payment is taken securely through our payment provider at the time of booking. Member rates apply automatically once you are signed in.

5. Check-in, check-out & access

Standard check-in and check-out times are shown on each listing and in your confirmation. Access codes or instructions are sent before arrival. You are responsible for keeping access details secure.

6. Guest responsibilities

• Provide accurate booking and guest information.
• Respect the apartment, neighbours, and house rules (including occupancy limits and no-party / quiet-hours policies).
• Report any damage promptly. You are responsible for damage caused during your stay.

7. Cancellation

Cancellations and refunds are governed by our Cancellation Policy, which forms part of these terms.

8. Liability

We provide the apartment as described and take reasonable care to keep it safe and accurate. To the extent permitted by law, we are not liable for indirect or consequential loss, or for circumstances beyond our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

9. Governing law

These terms are governed by Romanian law. Mandatory consumer-protection rights in your country of residence remain unaffected. Consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

10. Changes

We may update these terms from time to time. The version in force is the one published on this page at the time of your booking.